1- Please check the solar system monitor app, and click the "Fault" section to see if there are any faults or error codes displayed, please record the error codes. If there are no faults or error codes displayed, it means the solar system is working and producing,

2- If you have changed your Wifi password or internet retailer, please call 1800 931 668, one of our team member will send you the wifi re-connection instruction

3- Please go to STEP 2 if you do not have Wifi connection or solar monitor app

1- Please check the inverter light(s), if the inverter appears flashing or solid green / blue, it means your solar system is working and producing. (please re-boost your wifi router to reconnect the inverter wifi)

2- If the inverter appears flashing red or solid red, please take a picture and upload

3- If the inverter appears flashing yellow or sold yellow, it means the system is on "stand-by", please record any error codes displayed on the inverter screen.

1- Please allocate the AC breaker from your switchboard or meter board as labelled "inverter supply". Please make sure the AC breaker is staying "ON"

2- Please verify the AC isolator in also staying "ON", normally it will be installed next or under the inverter.

1- Please allocate the DC isolator(s), normally it will be installed next to the inverter with Red/Black button, or build-in underneath the inverter

2- Please make sure it is staying "ON"

Please take a CLEAR and FULL-LABEL picture and upload it

If the inverter appears flashing or solid Yellow / Red, please restart the solar system by following procedures

1- Turn off the "main switch (inverter supply)--AC breaker

2- Turn off the DC isolator(s)

3-Wait 2-4 minutes and turn on the DC isolator(s) and AC breaker back ON